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JumboKart Help Center

24 x 7 Customer Care Support

The JumboKart Help Centre page lists out various types of issues that you may have encountered so that there can be quick resolution and you can go back to shopping online. For example, you can get more information regarding order tracking, delivery date changes, help with returns (and refunds), and much more. The Jumbokart Help Centre also lists out more information that you may need regarding Jumbokart Plus, payment, shopping, and more. The page has various filters listed out on the left-hand side so that you can get your queries solved quickly, efficiently, and without a hassle. You can get the Jumbokart Help Centre number or even access Jumbokart Help Centre support if you need professional help regarding various topics. The support executive will ensure speedy assistance so that your shopping experience is positive and enjoyable. You can even inform your loved ones of the support page so that they can properly get their grievances addressed as well. Once you have all your queries addressed, you can pull out your shopping list and shop for all your essentials in one place. You can shop during festive sales to get your hands on some unbelievable deals online. This information is updated on 17-Oct-23

  • Can my order be prioritized or delivered faster?
    Order delivery dates can't be changed, since they're determined by sellers based on the timeline they need for processing. These are based on factors like your address, the seller's address and the type of product. That said, orders usually arrive on or before the scheduled delivery date, and you can track them easily via our app or website.
  • How do I track my order?
    Once your order gets shipped, a tracking ID gets generated. You can find this in the 'Orders' section of your app. If your order has been shipped with Ekart, you can use the tracking ID to find out where your order is currently by clicking here: ekartlogistics.com Similarly for other couriers, you can use the respective tracking ID to track your order on that courier's website.
  • The delivery of my order is delayed. What should I do?
    In the event that the delivery of your order is delayed, a new delivery date will be communicated to you via SMS/email. Additionally, you can access your JumboKart app's 'Orders' section to view the new delivery date and order status.
  • What do the different order statuses in 'My Orders' mean?
    The different order statuses are as mentioned below: Approved: Order you have placed for an item is confirmed by the seller Ready to Ship: Your item is packed and ready for pick up by a courier service provider Dispatched: Your item has been picked up from the seller by the courier service provider and is on its way to a logistic facility Shipped: Your item is on its way to you Out for delivery: A Wish master is out to deliver your order Delivered: Your item has been delivered Return requested: You have created a return request for the item which is pending confirmation from the seller Returned: You have returned the item for refund/replacement/exchange
  • Why did the delivery executive refuse to pickup my product?
    When returning a product, it is important to select the correct reason for the return and ensure that the item being returned meets the criteria for the selected reason code. This is because delivery executives are responsible for performing checks on the returned product and will refuse to pick up the item if it does not meet the specified criteria. If this happens, it is advisable to ask the delivery executive for the reason for the pickup denial to avoid similar incidents in the future. By following these guidelines, you can help ensure a smoother return process and minimize the chances of your return being rejected.
  • Can I take the shipment after opening and checking the contents inside?
    As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
  • What are the standard shipping speeds and delivery charges?
    Standard Delivery charges and shipping timelines vary based on several factors like the seller, type of the product, price of the product, order value and delivery pin code. Delivery timeline is displayed on the product page. You can choose a delivery pin code on the product page and it will display the list of sellers who cater to that location and the applicable shipping charges.
  • When will I get my order if I miss a delivery attempt?
    If you miss a delivery, the courier usually attempts delivers on the next business day and an SMS is sent with details regarding the revised delivery date. An order is usually cancelled after three unsuccessful delivery attempts have been made.
  • Can I collect the product from warehouse/hub?
    As a security measure, orders cannot be picked up from a warehouse, hub, or delivery center. Instead, orders will be delivered to the address provided by the customer. As soon as your order is out for delivery, you can view the details of your delivery executive by visiting the 'Orders' section of your JumboKart account. You can contact the delivery executive to understand the delivery timelines. Don't worry if you miss a delivery attempt as there will be three attempts in total.
  • Why was my order not delivered/delivery attempt unsuccessful?
    Sometimes, an order may be undelivered due to one of the following reasons: Incorrect Address: If the address is incorrect or outdated, the package is usually returned to the seller by the courier service provider or the unintended recipient. Other Address Issues: In rare cases, it is also possible that the address label was difficult to decipher during the shipping and handling process, or that the courier service left the package at a different address than what was printed on the label. Failed Delivery Attempts: Most of the seller's partnered courier service providers make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is returned to the seller. Please keep your phone handy to ensure the delivery executive can contact you once the order is out for delivery. Damaged During Transit: If a package is damaged on its way to you, the courier service provider will return it to the seller without attempting delivery. Logistical issues: Unexpected issues like heavy rain, vehicle breakdown or government restrictions in an area Rest assured, courier will make a total of 3 attempts to deliver your order.
  • Why are faster delivery options not available at my location?
    Faster delivery options may not be available at your location due to courier related reasons but we’re trying to expand our services to include more places. Stay tuned for updates!
  • What should I do if I find the package open or tampered on delivery?
    You can reject the delivery at the doorstep. However, if the product is already delivered, you can create a return request for the item as per the returns policy from the 'Orders' section of your app.
  • Can I club my orders from different sellers to be delivered together?
    Currently, there is no option to club orders from different sellers to be delivered together as sellers could be located in different locations and the delivery timelines would vary based on their partnered courier service providers. To ensure your items reach you at the earliest, each seller ships their products as per their individual timelines.
  • Will the delivery be tried again if I'm not able to collect my order the first time?
    Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time. Overall, they make a total of 3 attempts to deliver an order.
  • How do I contact seller's partnered courier service providers?
    Here are the contact details of some of the leading courier service providers: E-Kart - www.ekartlogistics.com Gati - www.Gati.com Delhivery - www.delhivery.com Blue Dart - www.bluedarttrackings.in Ecom - www.ecomexpress.in DotZot - www.dotzot.in Speed Post - India Post - www.indiapost.gov.in
  • Why didn't my order qualify for free delivery?
    Your order qualifies for free delivery if you order Jumbokart Assured products worth Rs. 4000 and above. If your order value for Jumbokart Assured products is less than Rs. 4000, a delivery fee of Rs. 40 will be charged. For products that are non Jumbokart Assured, delivery charges if any will be decided by the sellers and will vary. Please click on 'View sellers' under the seller rating on the product page for information about sellers selling any particular product and their respective delivery charges.
  • What should I do if my order is approved but hasn't been shipped yet?
    Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.
  • Why can't I track my order even though it has been shipped?
    Courier services usually take up to 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame.
  • Why does the estimated delivery time vary for each seller?
    Delivery times that are shown vary as they depend on product availability, geographic location of the seller, your delivery location and the courier partner's time to deliver to your location. You can check this time for your location just by entering your pincode on the product page.
  • My order has reached the nearest delivery hub, but why isn't it out for delivery yet?
    The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you'll get an SMS once your shipment is out for delivery.
  • When will I get my order once it is Out for Delivery?
    You should receive your order by 9 pm once it is out for delivery. Deliveries of large category products, like furniture, electronics, or grocery items, will take place during the delivery slot you've selected. For orders being delivered by Ekart or Delhivery or any other courier services, you can find the contact details of the delivery executive in the 'Orders' section of your app. In the case of orders being delivered by other couriers, you should receive an SMS from the courier with the details of the delivery executive. When your order is out for delivery, it helps to have your phone handy since the delivery executive may try contacting you.
  • I can see that order for a new item has been placed automatically for my account, why?
    In the event that your shipment is lost or damaged during transit, the seller may replace the affected item(s) and ship them again to ensure that you receive the item(s) you desire. As a result, order for a new item will be automatically placed with a new delivery date, and all previous offers and promotions will remain intact for the new order.
  • How do I track my order details?
    You can view your order details on the 'Orders' page under the 'Account' section of your app by selecting the product.
  • Why did I receive a new delivery date for my order on the day my order was initially supposed to be delivered?
    A new delivery date is provided for certain orders that cannot be delivered by the initial delivery date due to any unexpected issues faced by the couriers.
  • How will my order be delivered?
    All orders are shipped by sellers through courier service providers who deliver the packages to your doorstep.
  • Are faster delivery options like Same Day & In-a-Day available on return requests?
    No, however, we try our best to have your item(s) picked up by our courier service providers & get you the replacement as soon as possible.
  • I have a complaint about the courier executive who came to deliver my order.
    You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.
  • Why am I unable to order products like television, air-conditioner, refrigerator, washing machine, furniture, microwave, treadmill, etc. at my location?
    The delivery of large category products at a particular location depends on the following factors: Dimensions and weight Location of the seller Serviceability of the seller's partnered service provider Always ensure to update your preferred delivery location/address to verify if the seller is offering the product or deal at your location.
  • What if I miss my Flipkart order delivery?
    Do not worry, the delivery agent will try to deliver again on the next working day. You can also call the delivery agent to get the latest delivery update.
  • My order status is delivered but I have not got the package, what do I do?
    See if any of your neighbors/friends/relatives/house owners/security guards have collected your product on your behalf. Wait until the end of the day— sometimes packages can reflect delivered while still in transit. In the unlikely event of you still not being able to locate your item, please contact us and we will be happy to help.
  • How quickly can I get my order delivered?
    Orders will be delivered by the date you see on the product page for your location.
  • When will I get my order once its status changes to 'Out for Delivery'?
    Once an order is out for delivery, please wait till 11 PM for the delivery executive to deliver your order. For products that have a faster delivery option to your location, the time by which it can be delivered will be mentioned on the product page.
  • Is Open Box delivery available for all the products?
    No, the Open Box Delivery option is available on select products and locations only.
  • When will I receive the OTP?
    You will receive the OTP via an SMS when the product is out for delivery. You will also be able to see this in the 'Orders' section of the app.
  • How will I get to know if the chosen item is eligible for Open Box delivery?
    You will get to know if a product has an Open Box delivery option on the 'Checkout' page at the time of placing your order.
  • Is Open Box delivery available for orders placed via Cash on Delivery option?
    Yes, the Open Box delivery option is not dependent on the payment mode chosen while placing an order.
  • When do I need to share the OTP with the delivery executive?
    You should share the OTP with the delivery executive only after verifying the product thoroughly. This will confirm that you have inspected the item before it is marked as delivered.
  • What if the product turns out to be defective after the product is delivered?
    In the unlikely event of an item being defective, you can easily request a return as per the returns policy of the product through the ‘Orders’ section of your JumboKart account.
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