Free Shipping for orders over 4000
JumboKart Help Center
24 x 7 Customer Care Support
The JumboKart Help Centre page lists out various types of issues that you may have encountered so that there can be quick resolution and you can go back to shopping online. For example, you can get more information regarding order tracking, delivery date changes, help with returns (and refunds), and much more. The Jumbokart Help Centre also lists out more information that you may need regarding Jumbokart Plus, payment, shopping, and more. The page has various filters listed out on the left-hand side so that you can get your queries solved quickly, efficiently, and without a hassle. You can get the Jumbokart Help Centre number or even access Jumbokart Help Centre support if you need professional help regarding various topics. The support executive will ensure speedy assistance so that your shopping experience is positive and enjoyable. You can even inform your loved ones of the support page so that they can properly get their grievances addressed as well. Once you have all your queries addressed, you can pull out your shopping list and shop for all your essentials in one place. You can shop during festive sales to get your hands on some unbelievable deals online. This information is updated on 17-Oct-23
As a security measure, orders cannot be picked up from a warehouse, hub, or delivery center. Instead, orders will be delivered to the address provided by the customer.
As soon as your order is out for delivery, you can view the details of your delivery executive by visiting the 'Orders' section of your JumboKart account. You can contact the delivery executive to understand the delivery timelines.
Don't worry if you miss a delivery attempt as there will be three attempts in total.
Sometimes, an order may be undelivered due to one of the following reasons:
Incorrect Address: If the address is incorrect or outdated, the package is usually returned to the seller by the courier service provider or the unintended recipient.
Other Address Issues: In rare cases, it is also possible that the address label was difficult to decipher during the shipping and handling process, or that the courier service left the package at a different address than what was printed on the label.
Failed Delivery Attempts: Most of the seller's partnered courier service providers make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is returned to the seller. Please keep your phone handy to ensure the delivery executive can contact you once the order is out for delivery.
Damaged During Transit: If a package is damaged on its way to you, the courier service provider will return it to the seller without attempting delivery.
Logistical issues: Unexpected issues like heavy rain, vehicle breakdown or government restrictions in an area
Rest assured, courier will make a total of 3 attempts to deliver your order.
See if any of your neighbors/friends/relatives/house owners/security guards have collected your product on your behalf.
Wait until the end of the day— sometimes packages can reflect delivered while still in transit.
In the unlikely event of you still not being able to locate your item, please contact us and we will be happy to help.
You should receive your order by 9 pm once it is out for delivery. Deliveries of large category products, like furniture, electronics, or grocery items, will take place during the delivery slot you've selected.
For orders being delivered by Ekart or Delhivery or any other courier services, you can find the contact details of the delivery executive in the 'Orders' section of your app. In the case of orders being delivered by other couriers, you should receive an SMS from the courier with the details of the delivery executive.
When your order is out for delivery, it helps to have your phone handy since the delivery executive may try contacting you.
Order delivery dates can't be changed, since they're determined by sellers based on the timeline they need for processing. These are based on factors like your address, the seller's address and the type of product. That said, orders usually arrive on or before the scheduled delivery date, and you can track them easily via our app or website.
When returning a product, it is important to select the correct reason for the return and ensure that the item being returned meets the criteria for the selected reason code. This is because delivery executives are responsible for performing checks on the returned product and will refuse to pick up the item if it does not meet the specified criteria. If this happens, it is advisable to ask the delivery executive for the reason for the pickup denial to avoid similar incidents in the future. By following these guidelines, you can help ensure a smoother return process and minimize the chances of your return being rejected.
Currently, there is no option to club orders from different sellers to be delivered together as sellers could be located in different locations and the delivery timelines would vary based on their partnered courier service providers. To ensure your items reach you at the earliest, each seller ships their products as per their individual timelines.
The delivery of large category products at a particular location depends on the following factors:
Dimensions and weight
Location of the seller
Serviceability of the seller's partnered service provider
Always ensure to update your preferred delivery location/address to verify if the seller is offering the product or deal at your location.
Your order qualifies for free delivery if you order Jumbokart Assured products worth Rs. 4000 and above. If your order value for Jumbokart Assured products is less than Rs. 4000, a delivery fee of Rs. 40 will be charged.
For products that are non Jumbokart Assured, delivery charges if any will be decided by the sellers and will vary. Please click on 'View sellers' under the seller rating on the product page for information about sellers selling any particular product and their respective delivery charges.
Once your order gets shipped, a tracking ID gets generated. You can find this in the 'Orders' section of your app. If your order has been shipped with Ekart, you can use the tracking ID to find out where your order is currently by clicking here: ekartlogistics.com
Similarly for other couriers, you can use the respective tracking ID to track your order on that courier's website.
In the event that your shipment is lost or damaged during transit, the seller may replace the affected item(s) and ship them again to ensure that you receive the item(s) you desire. As a result, order for a new item will be automatically placed with a new delivery date, and all previous offers and promotions will remain intact for the new order.
Standard Delivery charges and shipping timelines vary based on several factors like the seller, type of the product, price of the product, order value and delivery pin code. Delivery timeline is displayed on the product page. You can choose a delivery pin code on the product page and it will display the list of sellers who cater to that location and the applicable shipping charges.
The different order statuses are as mentioned below:
Approved: Order you have placed for an item is confirmed by the seller
Ready to Ship: Your item is packed and ready for pick up by a courier service provider
Dispatched: Your item has been picked up from the seller by the courier service provider and is on its way to a logistic facility
Shipped: Your item is on its way to you
Out for delivery: A Wish master is out to deliver your order
Delivered: Your item has been delivered
Return requested: You have created a return request for the item which is pending confirmation from the seller
Returned: You have returned the item for refund/replacement/exchange